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Do you have questions?

Here are the answers!

Do you have questions about your holiday at the Natural Village Resort? 
Here you’ll find all the answers, organised by topic. 

Just pick the category you’re interested in – and if you can't find what you're looking for, drop us a line at reservation@natural-village.it, or give us a call on +39 0733 881 161.

The Resort: where we are and how to reach us

What is the Natural Village Resort?

The Natural Village Resort is a seaside resort in the Marche region, overlooking the Riviera del Conero, in Porto Potenza Picena. It offers a private beach, a dog beach, a swimming pool with three basins, two restaurants, an entertainment programme, and plenty of adventures by sea, by bike, and out in nature: an all-in-one village where you can relax and have fun – with the family, with your partner, with friends, or with your dog.

Who is the Natural Village Resort suitable for?

The Natural Village Resort is perfect for families with children, couples, groups of friends, and four-legged guests. Thanks to the chalets in various styles, the private beach, the pool, the entertainment programme, and the many sports activities, everyone finds their own kind of holiday here.

When is the Natural Village Resort open?

The Natural Village Resort is open during the summer season, roughly from May to the end of September. The individual facilities have their own opening dates: the pool and beach from 15 May, the entertainment programme from 1 June, and the Natural Wellness from 1 May. These dates are subject to change.

Where is the Natural Village Resort located?

The Natural Village Resort lies on the Riviera del Conero, at SS 16 km 331.48, Contrada Torrenova, 62018 Porto Potenza Picena, in the province of Macerata.

How do I get to the Natural Village Resort?

The Natural Village Resort is easy to reach by car, by train and by air:

  • By car: along the SS 16 Adriatica state road, at km 331.48.
  • By train: the nearest stations are Potenza Picena, Porto Recanati and Ancona.
  • By plane: the closest airport is Falconara, near Ancona.

On request, we can arrange a transfer service to and from the stations and airport.

How much does the Natural Village Resort transfer service cost?

The transfer service is available on request at the following rates:

  • Potenza Picena and Porto Recanati stations: one-way €20.00, return €30.00
  • Ancona station: one-way €60.00, return €100.00
  • Falconara airport: one-way €80.00, return €150.00

Is there a car hire service at the Natural Village Resort?

Yes, the Natural Village Resort offers a car hire service in partnership with Carrozzeria Torresi. For information on availability and how to book, please contact Reception.

Booking and conditions

How can I book at the Natural Village Resort?t?

You can book in three ways: online via the website's booking system, by sending an enquiry through the dedicated form, or by writing to reservation@natural-village.it or calling +39 0733 881 161.

What are the booking conditions?

A booking at the Natural Village Resort is only valid once you’ve received written confirmation and paid a deposit of 20% of the total amount, due at the same time as the confirmation. If the deposit isn’t paid, the booking is not considered valid and the chalet is released back to other guests.

How much is the deposit?

A deposit of 20% of the cost of your stay is required at the time of booking, payable by bank transfer or credit card.

What is the Travel Guarantee?

The Travel Guarantee is an optional cover that protects the amount you’ve paid, at a cost of €10.00 per night, to be taken out at the time of booking. For details on refunds, please see the cancellation conditions.

When is the balance for the stay due?

The remaining 80% of the stay is due 14 days before arrival. For bookings made within 14 days of arrival, the full amount is payable on confirmation.

Cancellation

What are the Natural Village Resort's cancellation conditions?

The Natural Village Resort's cancellation conditions are as follows:

  • In the event of cancellation or a no-show, the deposit paid is retained in full.
  • In the event of cancellation up to the day of check-in itself, or a no-show after you’ve paid the full cost of the stay, 80% of the total is always refunded. The deposit is only retained if the Travel Guarantee has not been taken out.

To protect the amount you’ve paid, we recommend considering the Travel Guarantee when you book.

Check-in and check-out

What time is check-in at the Natural Village Resort?

Check-in at the Natural Village Resort is possible from 5 p.m. on the day of arrival.

What time is check-out at the Natural Village Resort?

Check-out at the Natural Village Resort must be done by 10 a.m. on the day of departure. The chalet must be handed back complete with all the listed equipment; any damage found is charged at check-out.

Is late check-out possible?

Yes, late check-out at the Natural Village Resort is available on request and for a fee, subject to limited availability.

Payment, tourist tax and card as a deposit

Which payment methods does the Natural Village Resort accept?

Throughout the Natural Village Resort you can pay by debit card and credit card.

Is a credit card required as a deposit?

Yes, at check-in the Natural Village Resort requires a credit card as a deposit on the chalet. After check-out, the card details remain stored in our management systems for 72 hours, after which they are automatically deleted as required by law.

How much is the tourist tax at the Natural Village Resort?

As of 1 April, the tourist tax at the Natural Village Resort is €1.50 per person per night. It applies to all guests aged 14 and over and is charged only for the first week of the stay.

Services included in your stay

What's included in your stay at the Natural Village Resort?

At the Natural Village Resort, many services are already included in the price of your stay:

  • Access to the private beach
  • Swimming pool with waterfalls
  • Multi-purpose court for tennis and five-a-side football
  • Open-air gym available at all times
  • Free group tennis lessons every morning and private lessons available for a fee
  • Water aerobics, morning gymnastics, and weekly yoga
  • Group super fitness sessions with personal trainer Marco Mancini, Monday to Friday
  • Green fees and a basket of balls at Torrenova Golf Club
  • Children’s entertainment programme and mini-club
  • Info & Marche Point
  • On-site car park (unattended)
  • Wi-Fi in rooms and communal areas
  • Initial supply of bed linen and towels, with a change provided for stays of more than 8 nights
  • Water, electricity, gas, and air conditioning
  • Fully equipped kitchen
  • Complimentary toiletries
  • Final cleaning

How does the linen provision work?

Bed and bath linen is included with an initial supply; for stays of more than 8 nights, one change is provided. A change of sheets is also available for a fee – €10.00 for double beds and €8.00 for single beds – along with a bath set at €10.00.

Is there Wi-Fi at the Natural Village Resort?

Yes, the Wi-Fi at the Natural Village Resort is free and available both in the communal areas and inside the chalets.

Where can I park at the Natural Village Resort?

Within the Natural Village Resort you’ll find a free, unattended car park.

Is there a charging point for electric cars?

Yes, the Natural Village Resort has a Neogy Alperia electric charging point.

Is there a laundry service at the Natural Village Resort?

What paid extra services are there at the Natural Village Resort?

In addition to those included, the Natural Village Resort offers a wide range of paid extra services:

  • Buffet breakfast and dinner at the Garden Restaurant
  • À la carte restaurant and Seaside bar on the beach, weather permitting
  • Garden Bar, Pool Bar, and Food truck by the pool, at lunch and dinner
  • Pizzeria, from 7 p.m. to 10.30 p.m.
  • Minimarket and Outdoor shop
  • Pirelli Cycle e-bike hire and guided tours
  • Hire and lessons for windsurfing, SUP, pedalo, wingfoil, water bike, and canoeing
  • Natural Wellness with face and body rituals
  • Private tennis lessons
  • Swimming lessons for adults and children
  • Individual fitness lessons with personal trainer
  • Beach service with parasol and sunloungers
  • Laundry service with collection and return to your room
  • Extra chalet cleaning with a change of towels, at €40.00
  • Cot, at €10.00 per day, linen included
  • Pets, at €18.00 per day Ø Late check-out
  • Neogy Alperia electric charging point
  • Transfer service to and from the stations and airport

C’è il servizio lavanderia al Natural Village Resort?

Yes, the Natural Village Resort offers a laundry service with collection and return straight to your room.

Beach and sea

What’s the Natural Village Resort beach like?

The Natural Village Resort beach is private and fully equipped, looking out onto the sea of the Riviera del Conero, and it's open from 15 May to 30 September.

How much does the beach service cost at the Natural Village Resort?

The Natural Village Resort beach service has the following rates:

  • Parasol with two sunloungers: €18.00 per day, €28.00 in the front row
  • Extra sunlounger: €7.00 per day
  • Director's chair: €2.00 per day
  • Pet sunlounger: €5.00 per day
    Beach towel: €3.00 per day
     

Is the sea at the Natural Village Resort clean and good for swimming?

Yes, the Natural Village Resort looks out onto high-quality water, recognised with the Blue Flag award.

Pool, Natural Wellness and relaxation

When is the Natural Village Resort pool open?

The Natural Village Resort pool with its water cascades is open from 15 May to 15 September.

What does the Natural Wellness beauty centre offer?

The Natural Village Resort’s Natural Wellness beauty centre offers massages and face and body treatments, available from 1 May to 30 September.

What is the Natural Village Resort’s Natural Park?

The Natural Park is a green area within the Natural Village Resort designed for relaxation and for dogs, split into two zones: a relaxation zone with parasols, beanbags, and hammocks, and a zone reserved for four-legged friends, with a drinking fountain and fencing.

On holiday with your dog

Can I bring my dog to the Natural Village Resort?

Yes, animals are most welcome at the Natural Village Resort, which sets aside dedicated spaces and services for them, including the Natural Park and the dog beach.

Can the dog swim in the sea?

Yes, at the Natural Village Resort dogs can swim in the sea – great news for your four-legged friends.

How much does it cost to bring a dog to the Natural Village Resort, and what's needed?

To bring your dog to the Natural Village Resort, you'll need:

  • A supplement of €18.00 per day
  •  The dog's health record book, which is compulsory for the stay
     

Restaurants, bars and minimarket

Where can I eat at the Natural Village Resort?

At the Natural Village Resort you're spoilt for choice:

  • Garden Restaurant: buffet breakfast and dinner
  • Seaside Restaurant & Lounge bar: à la carte menu by the sea
  • Food truck by the pool: quick snacks at lunch and dinner
  • Pizzeria: pizza every evening from 7 p.m. to 10.30 p.m.
  • Garden Bar and Pool Bar: aperitifs and drinks

How much do breakfast and dinner cost at the Garden Restaurant?
The prices for breakfast and dinner at the Garden Restaurant vary depending on the time of season:

  • Buffet breakfast: from €10.00 to €14.00 per adult per day; from €8.00 to €12.00 per child aged 3 to 11 per day
  • Buffet dinner: from €26.00 to €30.00 per adult per day; from €16.00 to €20.00 per child aged 3 to 11 per day
     

When is the Seaside Restaurant & Lounge bar open?

The Natural Village Resort’s Seaside Restaurant & Lounge bar is open from 15 May to 30 September and offers an à la carte menu, a wine list dedicated to the finest local produce, and a selection of drinks.

Is there a minimarket at the Natural Village Resort?

Yes, the Natural Village Resort minimarket is open from 15 May to 15 September and offers a wide selection of products – including ones for babies and four-legged friends – as well as newspapers and a pharmacy service on request.

Sport, activities and hire

What sports activities can I do at the Natural Village Resort?

At the Natural Village Resort you can take part in a range of sports activities:

  • Tennis: free group lessons every morning with Matias Puente; private lessons on request 
  • Group super fitness sessions with personal trainer Marco Mancini, Monday to Friday (new for 2026) 
  • Water aerobics, morning gymnastics, and weekly yoga 
  • Swimming lessons for adults and children, upon reservation 
  • Guided e-bike tours with Noi Marche Bike Life 
  • Golf at Torrenova Golf Club (free green fees and balls for guests) 
  • Wingfoil, water bikes, and Unicorn pedalos 
  • Open-air gym always available

The multi-purpose court is open and supervised from 20 May to 30 September.
 

What is the Natural Village Resort's Skyfitness?

Skyfitness is the Natural Village Resort's open-air gym, set amid the greenery, with 8 stations and bilingual signs for fitness, yoga, and meditation. It’s also where the miniclub events and the falconer’s sessions take place.

What water sports can I do at the Natural Village Resort?

At the Natural Village Resort you can take part in a range of water sports:

  • Sailing for adults and children
  • SUP 
  • Canoeing
  • Unicorn Pedalo
  • Windsurfing 
  • Wingfoil
  • Water bike

For more information, please contact Nautica desk on the beach (Daniele  +39 333 7882512). 

Is there a tennis instructor at the Natural Village Resort?

Yes. Matias Puente, an Argentine instructor, is waiting for you every morning on the multi-purpose court for free group lessons open to all guests. In the afternoon, private lessons are available for those who wish to work on their technique. For bookings: Matias Puente  +39 331 2822519.

Are there swimming lessons for adults and children at the Natural Village Resort?

Yes. Swimming lessons in the pool are available for adults and children upon reservation. For information and bookings: Giuseppe +39 347 2424204.

Is there a golf course near the Natural Village Resort?

Yes, and it couldn’t be closer: the Torrenova Golf Club is right opposite the resort. 
For guests of the Natural Village Resort, green fees and a basket of balls are free of charge. 
Instructor Alessio is on hand to help you with your swing, even if you are a beginner.
For information, please contact the Info & Marche Point: 
Emiliano & Enrico +39 331 6229670 (anche WhatsApp).

Can I hire an e-bike at the Natural Village Resort?

Yes, from May to September the Natural Village Resort offers Pirelli e-bikes for hire. On request, you can also hire children's, road, and gravel bikes.
Additionally, with Noi Marche Bike Life you can take part in guided e-bike tours through the countryside, hills and villages: the guide is Mauro Fumagalli, +39 392 0706084. For further information: Info & Marche Point, Emiliano & Enrico +39 331 6229670 (anche WhatsApp)

Is there a Bike Corner at the Natural Village Resort?

Yes, from May to September you'll find a small range of bike accessories at the Natural Village Resort’s Bike Corner.

Is there a sportswear shop at the Natural Village Resort?

Is there a sportswear shop at the Natural Village Resort?
Yes, the Natural Village Resort’s Outdoor Shop, stocking sportswear for outdoor adventures, is open from 15 May to 15 September.
 

Entertainment, children and families

When is the entertainment programme on at the Natural Village Resort?

The entertainment programme, the sports and recreational activities, the teen club and the miniclub at the Natural Village Resort run from 1 June to 6 September, with a packed programme of fun for young and old alike.

Are there services for children at the Natural Village Resort?

Yes, alongside the entertainment programme and the miniclub, the Natural Village Resort has a cot available to hire at €10.00 per day, linen included. The family offers for children can be found in the offers section of the website.

Other useful services

Is there a space for meetings or events at the Natural Village Resort?

Yes, the Natural Village Resort’s Meeting Space has a meeting room and a cinema room with a SKY connection, perfect for sharing time together, whether for work or for fun.

In which chalets is SKY TV available?

From 1 June to 30 September you can watch SKY programmes and choose from 12 national and international channels covering sport, films and children’s content. SKY is available in the Zephyr Chalets, Coral Chalets, Golden Chalets, Silver Chalets, Crystal Chalets, and in the Meeting Space.

What is the Info & Marche Point?

The Info & Marche Point is the place at the Natural Village Resort to turn to for information and tips on your experiences in Le Marche, from activities at the resort to excursions around the region.

What are the quiet hours at the Natural Village Resort?

At the Natural Village Resort, we kindly ask you to avoid loud noise and disturbance, particularly between 2 p.m. and 4 p.m. and between 11.30 p.m. and 8 a.m.

The Marche region

What can I visit in the area around the Natural Village Resort?

The Marche is the region par excellence: cities of art, nature reserves, and medieval villages. From the Natural Village Resort you can reach the Conero Regional Park and the Monti Sibillini National Park, the region’s wineries, and towns such as Recanati, Loreto, Sirolo, Numana, Osimo, and Montelupone. For tailored recommendations, please contact the Info & Marche Point.

Didn't find the answer?

To plan your holiday at the Natural Village Resort, get in touch with us:

Natural Village Resort Riviera del Conero, SS 16 km 331.48, Contrada Torrenova, I-62018 Porto Potenza Picena (MC), Italy. Tel. +39 0733 881 161 reservation@natural-village.it

The sea is awaits you 💛

We’ve launched special offers for our guests - available for a limited time.

Renovated chalets, the brand-new Chalet Amber, sea-view experiences for the whole family (including your four-legged friends!).

Don’t miss your moment at Natural Village Resort.