Holiday on two wheels
Awe-inspiring landscapes, mild temperatures, a bike-friendly region, and all the services dedicated to cyclists in our certified bike resort: set off on an unforgettable adventure on your bike!
Useful information about your holiday
Pets
Your pets are welcome at Natural Village Resort, which offers them special spaces and services. The daily supplement amounts to 15.00 euros.
Deposit
At the time of booking, a deposit by bank transfer is requested equal to 20% of the total amount of the booked stay. It is also possible to take out travel insurance to protect your deposit. For the refund conditions, please consult the “cancellation policy” section.
In case of non-payment of the deposit (to be paid at the same time as the confirmation), the reservation will not be considered valid and the chalet will be offered by the structure to other guests.
Check-in and check-out
On your day of arrival, you can check in from 5 p.m.
On your day of departure, we kindly ask you to vacate your chalet and check out by 10 a.m. Your chalet must be handed over with all the listed amenities. Any damage which may have been caused will be charged at check-out.
Booking conditions and balance of the stay
At the time of booking, a deposit by bank transfer is requested equal to 20% of the total amount of the booked stay. It is also possible to take out travel insurance to protect your deposit. The balance of the stay will be pay 14 days before arrival.
Cancellation policy
- In case of non-payment of the deposit (to be paid at the same time as the confirmation), the reservation will not be considered valid and the chalet will be offered by the structure to other guests.
- In the event of cancellation or no-show, the deposit paid will be retained in full.
- In the event of cancellation up to the day of check-in or in the event of a no-show, following payment of the total amount of the stay, the balance of 80% will always be returned. On the other hand, the deposit will be retained if the Travel Guarantee has not been stipulated.
Security deposit
When you check in, you will be asked to provide a credit card as a guarantee against any theft or damage to your chalet.
After check-out, your card details will be retained in our records for a period of 72 hours, after which they will be automatically deleted in accordance with legislation.
Payment
Payment by debit and credit card is possible throughout the resort.
Visitor’s tax
From 1 July 2021, all accommodation providers in the commune of Porto Potenza Picena are required to apply a visitor’s tax of 1.00 euro per night. This applies for all guests from the age of 14 and only for the first week of your stay.
Public peace
We kindly ask you not to make excessive noise, especially from 2 p.m. to 4 p.m. and from 11.30 p.m. to 8 a.m.