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Useful information about your holiday

Pets

Your pets are welcome at Natural Village Resort, which offers them special spaces and services. The daily supplement amounts to 10.00 euros.

 

Deposit

At the time of booking, a deposit by bank transfer is requested equal to 30% of the total amount of the booked stay. It is also possible to take out travel insurance to protect your deposit. For the refund conditions, please consult the “cancellation policy” section.

In case of non-payment of the deposit (to be paid at the same time as the confirmation), the reservation will not be considered valid and the chalet will be offered by the structure to other guests.

 

Check-in and check-out

On your day of arrival, you can check in from 5 p.m.
On your day of departure, we kindly ask you to vacate your chalet and check out by 10 a.m. Your chalet must be handed over with all the listed amenities. Any damage which may have been caused will be charged at check-out.

 

Booking conditions and balance of the stay

The reservation will only be considered valid following our written confirmation and payment of the deposit equal to 30% of the total amount of the stay.

The balance of the stay must be paid by bank transfer 14 days before the date of arrival.

Cancellation policy

  • Refund of the deposit in case of cancellation up to the 15th day before arrival.
  • Loss of deposit in case of cancellation from the 14th day before arrival until the day of arrival or in case of no-show.
  • In case of cancellation after payment of the entire booked stay, 70% of the total amount will be refunded for cancellations up to the day of arrival or in case of no-show, while the deposit of 30% will be retained if travel insurance was not stipulated.

Security deposit

When you check in, you will be asked to provide a credit card as a guarantee against any theft or damage to your chalet.
After check-out, your card details will be retained in our records for a period of 72 hours, after which they will be automatically deleted in accordance with legislation.

 

Payment

Payment by debit and credit card is possible throughout the resort.

 

Visitor’s tax

From 1 July 2021, all accommodation providers in the commune of Porto Potenza Picena are required to apply a visitor’s tax of 1.00 euro per night. This applies for all guests from the age of 14 and only for the first week of your stay.

 

Public peace

We kindly ask you not to make excessive noise, especially from 2 p.m. to 4 p.m. and from 11.30 p.m. to 8 a.m.

 

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