Holiday on two wheels

Awe-inspiring landscapes, mild temperatures, a bike-friendly region, and all the services dedicated to cyclists in our certified bike resort: set off on an unforgettable adventure on your bike!

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Home / Resort / Useful information

Useful information about your holiday

Pets

Your pets are welcome at Natural Village Resort, which offers them special spaces and services. The daily supplement amounts to 15.00 euros.

 

Entertainment

At Natural Village Resort, we offer entertainment for kids, sports, and leisure activities, as well as a teen and mini club from 1 June to 10 September 2023. Get ready for a sea of fun!

 

Natural Wellness beauty centre

Massages, body treatments, and facials for endless relaxation: Our new Natural Wellness beauty centre awaits you from 01 June 2023!

 

Multi-purpose sports ground

The muti-purpose sports ground for tennis, five-a-side football, fitness, and archery is open until 30 September 2023.

 

Deposit

At the time of booking, a deposit by bank transfer is requested equal to 20% of the total amount of the booked stay. It is also possible to take out travel insurance to protect your deposit. For the refund conditions, please consult the “cancellation policy” section.

In case of non-payment of the deposit (to be paid at the same time as the confirmation), the reservation will not be considered valid and the chalet will be offered by the structure to other guests.

 

Check-in and check-out

On your day of arrival, you can check in from 5 p.m.
On your day of departure, we kindly ask you to vacate your chalet and check out by 10 a.m. Your chalet must be handed over with all the listed amenities. Any damage which may have been caused will be charged at check-out.

 

Booking conditions and balance of the stay

At the time of booking, a deposit by bank transfer is requested equal to 20% of the total amount of the booked stay. It is also possible to take out travel insurance to protect your deposit. The balance of the stay will be pay 14 days before arrival.

Cancellation policy

  • In case of non-payment of the deposit (to be paid at the same time as the confirmation), the reservation will not be considered valid and the chalet will be offered by the structure to other guests.
  • In the event of cancellation or no-show, the deposit paid will be retained in full.
  • In the event of cancellation up to the day of check-in or in the event of a no-show, following payment of the total amount of the stay, the balance of 80% will always be returned. On the other hand, the deposit will be retained if the Travel Guarantee has not been stipulated.

Security deposit

When you check in, you will be asked to provide a credit card as a guarantee against any theft or damage to your chalet.
After check-out, your card details will be retained in our records for a period of 72 hours, after which they will be automatically deleted in accordance with legislation.

 

Minimarket

Would you like to buy something without leaving the resort? Our minimarket awaits you from 1 May 2023.

 

Pirelli e-bike rental

Do you want to explore the Marche region on the saddle of an e-bike? Great! From 1 May to 30 September, you can take advantage of our e-bike rental service supplied by Pirelli. A brand you can trust!

 

Payment

Payment by debit and credit card is possible throughout the resort.

 

Parking

Free parking is available inside the resort.

 

Pool

Ready to splash around? Our pool with waterfalls is open until 30 September 2023.

 

Seaside restaurant & lounge bar

Curious to see the new look of our Seaside restaurant & lounge bar? We await you from 1 June 2023.

 

SKY TV

From 1 June 2023, you can watch all SKY programmes and choose between 12 national and international sport, movie, and kids’ channels.
Where? SKY is active in the Golden Chalet, in the Silver Chalet, and in the TV room of our resort.

 

Beach

Our private and fully equipped beach awaits you from 15 May 2023. Get ready to be happy and tanned.

 

Visitor’s tax

From 1 April 2023, the visitor’s tax amounts to 1.50 euro per person and night. This applies for all guests from the age of 14 and only for the first week of the stay.

 

Public peace

We kindly ask you not to make excessive noise, especially from 2 p.m. to 4 p.m. and from 11.30 p.m. to 8 a.m.

 

Wi-Fi

All rooms and common areas are equipped with Wi-Fi (free of charge).